Week 2

I am basically getting busier in week 2. I start to receive email that is related to my work. The email is about a DOA (Death On Arrival or Defect On Arrival). Basically a product that malfunctions immediately when it reaches customers' side. The product must then be returned to our side to do some checking. Well the DOA this time is about enclosure. We tried to do some checking and testing but found out no error. FInally we had it went through standard testing procedure and did another round of stress testing but still we did not found any issue. In the end we returned the case to our store and wrote an 8D report.

8D report was such a pain in my previous company. Everybody seems to be hating it due to the complexity of the report. In our case though, the 8D seems to be just a normal report. We are allowed to write NTF (No Trouble Found) if we really had done a thorough checking and found no root cause with the product. In the previous company, the major headache is to find the root cause of a problem. It is quite difficult to find a root cause in that company's environment and setting because we do not only deal with machinery but we need to deal with human. Dealing with human is hard because there is a tendency for truth cover-up in case of mistakes. In short, the way and culture in HP makes more sense to me. A plus point!